Aviva Rutkin wrote in her column on artificial intelligence for the New Scientist that “Our trust is exactly what the next generation of AI assistants will need.”
The piece focuses on Botanic’s efforts to build bots with personalities based on the needs of users. Rutkin acknowledged that the next generation of artificial intelligence will need to be able to juggle the most sensitive financial, medical, and personal data, and convincing people to trust machines with this kind of power will take a special kind of interface.
Rutkin wonders if what a bot needs to gain that kind of trust is personality. She quotes Botanic CEO Mark Meadows: “If something doesn’t have a personality, then you don’t know how to interact with it.”
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